Assistant Director, Germany

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Assistant Director
UMUC Europe
Stuttgart-Boeblingen-Panzer Education Center, Stuttgart-Boeblingen-Panzer, Germany
Overseas Regular, 100%-Time, Pay Grade 005
The University of Maryland University College (UMUC) Europe seeks an Assistant Director.  The Assistant Director will be responsible for closely collaborating with the Regional Director to coordinate all outreach activities and for providing day-to-day supervision of regional staff members who are expected to provide a world class customer service experience with each and every student interaction, from initial contact to graduation.  The Assistant Director is also responsible for developing and implementing campaigns to ensure that UMUC meets or exceeds goals, while analyzing and utilizing data to strategically plan for desired outcomes.  Required duties/activities to be accomplished by the Assistant Director are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:

• Monitor and evaluate employee productivity and performance through various channels, including observations in employee's environment as it pertains to customer service and knowledge of the military programs
• Create and evaluate statistics, while using various reporting tools available
• Supervise and direct the day-to-day operations of all military locations in the assigned region
• Collaborate with the Regional Director and make recommendations for individual and team training needs, opportunities, and business process improvements to ensure that department service levels and quality assurance standards are met
• Develop and implement campaigns in response to military outreach and requirements
• Remain abreast of policies and practices as it relates to military tuition assistance, veteran benefits, National Test Center policies, local community regulations and other current topics as they relate to regional operations
• Provide backup office coverage as needed by filling in gaps for Military Education Coordinators, Testing Military Education Coordinators, Advisors, and National Test Center Coordinators
• Some evening, weekend hours, and traveling to provide office coverage and staff oversight will be required
• This is considered to be a rotational position within UMUC's Global Military Operations and travel to deployed locations will be required on an as needed basis
• Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE: 

• Bachelor's degree
• Minimum of one year of experience managing and supervising others in a higher education or customer service support environment
• Strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations
• Knowledge of People Soft and MS Office
• Strong leadership and management skills
• A proactive problem-solver
• Ability to work with diverse populations
• Valid US driver's license
• Familiarity with military lifestyle
• Must be willing to travel approximately 50% of the time within the assigned region
• Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in higher education, military affairs, academic advising, recruitment, marketing, or customer service
• 3+ years of experience managing and supervising others in a higher education or customer service support environment

WHO MAY APPLY: 
Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and résumé. UMUC offers an excellent benefits
package to include up to 8 credits of tuition remission per semester, a minimum of 25 days
of leave, and a range of insurance options. For detailed benefits information, please
Visit: http://www.umuc.edu/visitors/careers/benefits.cfm.
The University of Maryland University College (UMUC) is an equal opportunity
employer and complies with all applicable federal and state laws regarding
nondiscrimination. UMUC is committed to a policy of equal opportunity for all
persons and does not discriminate on the basis of race, color, national origin, age,
marital status, sex, sexual orientation, gender identity, gender expression,
disability, religion, ancestry, political affiliation or veteran status in employment,
educational programs and activities, and admissions.
All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html .
The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. If you are an external candidate, you are required to create an account prior to completing your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to check on the status of your application or to apply to additional jobs.