Associate Director, Counseling Services and Operations

University of Utah in Utah

Deadline Open until filled
Date Posted July 11, 2014
Type Administrative
Salary 55,000-60,000
Employment Type Full-time

Associate Director, Career Counseling Services and Operations (ADCSO) is an important leader in Career Services overseeing a team of 10 fulltime professional career counselors and having indirect oversight of all non-exempt support personnel. The ADCSO would have responsibility to guide the work of Career Services Program Managers and committees in the areas of Career Education and Development, Assessment, and Technology. Together the ADSCO and the Career Services director have the responsibility of setting the overall strategy for the outreach to academic departments, and senior administration to build institutional support for the Career Services mission.

The ASCSO reports to the Director of Career Services, is a key member of the Leadership Team, and participates in the strategic planning and implementation of the overall direction of Career Services. The ideal candidate will be someone with passion and skill for leadership and staff development and a keen understanding of university-level career services and career counseling/advising. The candidate must possess strong interpersonal skills and a demonstrated ability to build key relationships.

Career Services work is increasingly becoming technology driven and the ADCSO needs to be current and skilled in the use of online career resources, management systems, and other online resources and databases. Comfort with providing services via email, web-based interactions, and social media is essential.

University of Utah Job ID# PRN06242B, Career Services

COMPENSATION: $55,000 to $60,000/yr DOE. Strong benefit package including tuition reduction program, retirement and health plan options.


Oversee a diverse array of career education, career counseling, and career services programs targeted at University of Utah students and alumni. Approximately 5% 10% of this the Associate Directors time would involve direct student counseling.

Manage and participate in the hiring on-boarding of new staff. Supervise the training of multiple types of staff, including career center counselors, interns, graduate assistants, and support staff. Ensure that staff evaluations are conducted.

Co-manage the Career Services office budget, with special focus on the non-personnel operations, and the allocation of Career Services resources toward staff professional development activities and student programs.

Work proactively to foster collaboration with Academic College Deans and Department Chairs to establish an overall strategy within each college to facilitate and increase students awareness and participation in career planning and use of Career Services programs and resources.

Lead and coordinate the efforts of career counselors to reach short and long-term goals congruent with the Career Services strategic plan. Ensure that excellent customer service is provided to all students, alumni, parents, and University guests both in-person and via electronic media interactions.

Work with Associate Director, Employer Relations, to integrate employer relations and counseling services. Develop a blueprint for delivering employment-related information through career counselors to targeted students and alumni.

Participate as a member of the Career Services Leadership Team providing input on student programs, academic outreach, and technology. Facilitate information exchange between the Leadership Team and staff on key career services initiatives.

Work with the Program Manager of Assessment to gather, compile and analyze data to assess student utilization, satisfaction, and learning outcomes with career center activities.

In the Directors absence, the ADCSO in collaboration with the Associate Director of Employer Relations can represent the Director in leadership roles and meetings. Will have the responsibility to resolve areas of staff concern or respond to requests from AVP, VP, or Senior Administration.


Bachelors degree in Business or Public Administration, a related area, or equivalency required (2 years related work experience may be substituted for 1 year of education). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.


Masters degree in higher education, student affairs, career counseling, human resources, organizational development, or related area.
Minimum of five years experience leading teams, committees, work groups.
Minimum of five years experience with training and supervision.
Minimum of five years experience in career coaching, counseling, staffing, human resources, or related field.
Outstanding leadership, communication, and strategic skills with the ability to work effectively with a broad range of constituents.
Strong administrative, organizational, and problem-solving skills, plus attention to detail.
Experience leading cross-departmental committees in a university setting.
Ability to work independently and as a team member to develop programs and services.
Experience developing and making presentations to small and large groups.
Professional experience working in higher education.
Professional experience supervising and training fulltime, professional staff.
In conjunction with Student Affairs and institutional values, candidates are expected to have the ability to advance the Career Services commitment to diversity and inclusion.


The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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