University of Rochester in New York

Deadline Open until filled
Date Posted June 25, 2014
Type Administrative
Salary Commensurate with experience
Employment Type Full-time

The University of Rochester is a comprehensive private research university located in New York State and it comprises seven schools, a major medical center, and more than 21,000 employees. The University has more than 2,000 faculty and academic staff, 10,500 students—about half of whom are women—and an annual budget of $2.8 billion. It receives annually more than $350M in competitive research grants. In a recent survey by Thompson-Reuters, the University was ranked 17 among US universities in the impact of its research. It is consistently among the top 10 US universities in royalty income from licensing of patents.


The city of Rochester was ranked third in the nation in Forbes Magazines 2010 list of Americas Best Places to Raise a Family. It has been ranked as a top ten most livable city in America and was ranked by USA Today as a top ten college town among mid-size metro areas. Rochester is located 30 minutes north of New York States Finger Lakes recreation and winery region.


Position Summary

The University Intercessor is responsible for neutral and impartial dispute resolution, providing confidential and informal assistance to all constituents of the University community (including students, staff, faculty, supervisors, and administrators) with respect to issues of perceived unfair or improper treatment or bias (including informal resolution of   allegations or complaints of harassment or discrimination).  The ADA Coordinator serves as the central resource on issues related to disabilities law compliance and the provision of reasonable accommodations for qualified individuals with disabilities. 


Major Responsibilities

Serves as a central University resource for conflict resolution on subjects of any nature. 


  • Brings parties in conflict together informally as a mediator. 
  • Assists members of the University community in conflict to develop skills necessary to address concerns directly, if desired.
  • When appropriate and with inquirers consent (except in circumstances in which there is a legal obligation to otherwise move forward), attempts to resolve conflict in a more indirect method by implementing or influencing systems changes that can eliminate the conflict.
  • Informally gathers facts about topics of dispute to develop a deep understanding of all perspectives.
  • Through consultation with policy owners (i.e., Human Resources, IT, Administration), assists in interpreting and providing guidance on University policies and procedures, along with providing referrals to appropriate internal or external resources.


Serves as the Universitys 504 Coordinator and central resources on issues related to creating reasonable accommodations and disabilities law compliance.


  • Oversees and coordinates University efforts around compliance with the ADA and Rehab Act through consultation with various stakeholders, including but not limited to the Disability Coordinators in each school and the offices of University Facilities, Campus Planning Design and Construction Management.
  • Serves as a central resource and advisor to the University community with respect to accessibility of facilities, programs and services. This includes but is not limited to design of new buildings, renovation projects of current structures and other facilities including signage, accommodations for the visually, hearing and mobility impaired as well as web accessibility.
  • Acts as a resource and intermediary with Human Resources, supervisors and Disability Coordinators in each of the schools to provide guidance concerning the provision of reasonable accommodations to University employees and students with disabilities. Provide guidance for the provision of reasonable accommodations for visitors and patients, as requested or needed. 
  • Addresses and responds to informal concerns or complaints from persons with disabilities; refers formal complaints to the Office of Counsel.
  • Consistent with the accommodations process, maintains records of individuals with a disability who have chosen to self-identify their disability, adhering to State and Federal regulations as well as confidentiality guidelines.
  • In collaboration with legal counsel, monitors developments in applicable law and periodically reviews policies and practices; makes recommendations for revision as necessary in order to achieve on-going compliance.
  • Assists with and provides input to the development and implementation of in-person or on-line training programs and presentations regarding ADA and the Rehabilitation Act compliance and responsibilities. Chairs the Eligibility Assessment Team and coordinators bi-monthly meetings of the Disability Coordinators in each of the schools.


Serves as a resource for the University community on issues related to harassment and discrimination


  • Assists, as requested, with Diversity initiatives throughout the University, including conducting cultural sensitivity (such as Ouch that Stereotype Hurts) training.  Must be sensitive to dealing with individuals from a wide variety of backgrounds, and be open, objective, and willing to hear perspectives from all sides before formulating judgments or opinions.
  • Provides information to members of the University community, including schools, departments, faculty, staff and students, on issues related to harassment and discrimination covered under policy 106.
  • Serves as a neutral third party for community members to informally bring concerns or complaints of harassment or discrimination.  Discusses   possible resolutions to the conflict including the utilization of conflict resolution processes in adherence with Universitys policies and procedures.
  • Consults, as appropriate and per agreed upon criteria, with Office of Counsel when addressing issues of harassment and discrimination. May, at the request of and under the direction of the Office of Counsel be asked to assist with fact finding to aid in resolution of conflict/issue.
  • Consults, as appropriate and per agreed upon criteria with the University Title IX Coordinator if/when issues of sex-based harassment and discrimination arise.
  • Participates in or offers educational programs on harassment and discrimination to groups and organizations (time permitting).



Masters Degree with 5 years of experience in a University or Human Resources or conflict resolution environment; or an equivalent combination of education and experience. Required skills include: the ability to maintain confidentiality and conduct job duties with the utmost integrity; strong communication and problem solving skills; ability to be open and objective; ability to gather and analyze information; at least 2 years direct experience in conflict resolution; creative and strategic thinking to aid in conflict resolution a must; excellent interpersonal skills and an ability to work with persons at all levels within the organization; must be able to function independently but, at the same time, know when a team approach is appropriate for conflict resolution or achieving a fair outcome.  Experience with ADA and disabilities law preferred.


For more information and to apply, visit:    Go to search jobs now and enter the key word intercessor (see ID number 184538).  Only applicants who apply online will be considered. Applicants should submit their curriculum vitae and a cover letter describing their accomplishments and qualifications for the position. University of Rochester is an equal opportunity employer.