Assistant Director, Contracts and Assignments

University of Iowa

Deadline Open until filled
Date Posted May 15, 2014
Type Administrative
Salary Commensurate with experience
Employment Type Full-time

University Housing & Dining is seeking an Assistant Director for Contracts and Assignments. This position oversees the progressive and innovative contracting and assignment process for prospective and returning students to the residence hall system, providing leadership and oversight to the Contracts & Assignments staff and the housing management system (StarRez).  The Assistant Director is part of the overall leadership and management staff in University Housing & Dining and plays a critical role in representing the application and assignment process to prospective students, current students, parents, other customers, and departmental employees.


University Housing & Dinings vision is to be a housing and dining program that is a leader in campus living and the Assistant Director is a key member in making that vision a reality. UH&Ds responsibility includes student residence halls housing over 6000 students in 10 residence halls, leased off campus properties, and University apartments; two all-you-can-eat dining locations, 11 retail food service outlets, and a campus catering operation.  The department employs over 300 full time staff and over 1400 student employees. 


The position is responsible for occupancy management processes in the residence halls; developing processes for assigning and contracting prospective and current students; coordinating written and online information provided to students regarding applying for housing and being assigned to a room in the system; ensuring excellent customer service is provided to students and parents; supervision of the Contracts & Assignments staff; and collaborating with other offices that recruit and retain students to the University.


University Housing & Dining is an extensive and innovative user of the StarRez housing management system.   The successful candidate must be able to maintain and build upon the current web-based processes that allow current and prospective students to apply and to be assigned to campus housing. They will also be expected to become an expert and be able to provide guidance and training to other staff on the various modules that are auxiliary to the information system.


A qualified candidate will have a Bachelors degree in business, education, information technology, or related field, or an equivalent combination of education and experience; Other required qualifications include: Experience (typically 1-3 years) in office management or housing administration; experience (typically 3-5 years) experience in public contact/customer; extensive knowledge of oral and written communication concepts, tools and techniques and ability to effectively transmit, receive and accurately interpret ideas, information, and needs through the application of appropriate communication behavior. Knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manners; extensive knowledge of third party housing information systems; working knowledge of and ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contributions of all individuals; demonstrated proficiency with computer software applications including Microsoft Suite; experience (typically 1-3 years) supervising full-time staff; strong leadership and organizational skills and ability to manage multiple tasks, respond quickly and effectively to challenges; and extensive knowledge of third party housing information systems. Desirable qualifications include: a Masters degree in higher education or business administration; previous experience working in a college or university setting; extensive knowledge of the StarRez housing management system; and working knowledge of advanced report generation.



Salary commensurate with experience, plus excellent University benefits. More

information, including the specific job functions, responsibilities, qualifications and how to

apply, may be found at Refer to requisition #64451.


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.