Client Services Rep II

Oxford College of Emory University in Georgia

Deadline Open until filled
Date Posted April 29, 2014
Type Administrative
Salary Commensurate with experience
Employment Type Full-time


Actively collaborates with clients to identify, document, and understand their requirements and needs, and based on that collaboration, participates in recommending and developing reliable, efficient, and cost-effective solutions. Utilizes various types of communication strategies and methods to establish strong partnerships. Serves as advocates for the client and is viewed as a trusted consultant. Actively develops and enacts preventive measures to assist in minimizing risks to the client's technology environment. Diagnoses and resolves client-based hardware and software issues. Contributes to the overall management and architecture of the client information technology environment. Researches and develops department-specific practices in the application of technology for client-based hardware, peripherals, and hardware and possesses a solid understanding of client-based information technology and its application in an academic environment. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree and three years of information technology experience or five years of information technology experience. Proficiency with Windows and/or Macintosh desktop operating system, PC and/or Macintosh hardware, peripherals, Microsoft Office products.

• Skilled in Windows server administration (2003 and 2008 Servers)
• Experience with virtual server (VMware)
• Experience the virtual desktops
• Experience with Active Directory
• Experience and support with backup technologies for desktops
• Experience with Windows 7 and Mac OS X
• Support experience with desktop applications
• Understands TCP/IP networking
• Troubleshooting skills with Windows, Microsoft Office, networking, and applications
• Knowledge of IIS, Apache, and Tomcat
• Knowledge of Mac OS X server
• Knowledge of Linux servers
• Excellent customer service and communication skills
• Ability and desire to keep up with changing and emerging technologies that affect the business
• Ability to work with others on the team or as an individual
• Strong interpersonal communication skills and the ability to work across business functions
• Strong written and verbal communication skills with the ability to develop easy to use solutions and interfaces that meet the needs of the customers

Oxford College IT is a small team supporting the whole college for a wide-range of IT activities. Versatility and resourcefulness in aptitude, skills, and attitude are required qualities of all IT staff positions. Useful qualities also include patience, humor and adaptability in interactions with clients ranging from college freshmen through full-professor Ph.Ds.

• Install, maintain and monitor Window servers
• Install, maintain and monitor virtual severs and desktops
• Install, maintain and monitor applications (IIS, streaming application, etc.)
• Maintain and monitor system security standards, specifically for ePHI/HIPAA systems
• Identify ways to use current technology to automate business processes
• Backup for desktop support
• Troubleshooting desktop and laptop applications and network connectivity
• Monitor and maintain support requests in support system
• Remotely diagnoses and resolves requests utilizing various tools
• Document all activity in the Problem Management tool
• Develop process and solution documentation meeting approved format and content standards
• Disseminate information and knowledge by training others
• Assist other staff in troubleshooting complex desktop problems
• Participate in meetings and team projects as assigned
• Communicate frequently with peers to share best practices and identify common areas for improvement
• Keep management informed on all status

How To Apply

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