CUSTOMER/SYSTEM SUPPORT SPECIALIST

Arizona State University in Arizona

Deadline Open until filled
Date Posted April 2, 2014
Type Administrative
Salary 36,915-37,308
Employment Type Full-time

Customer/System Support Specialist

Arizona State University

ASUP University Housing 

Campus: Polytechnic 

Requisition Id# 2948BR

 

Salary Range: 

$36,915 - $37,308 per year; DOE 

 

Close Date: 

April 9, 2014 is the initial close date. Applications will continue to be accepted and considered every week until the position is closed. 

 

Job Description: 

The Customer/System Support Specialist is responsible for all residential and administrative technology, equipment and inventory for University Housing at the ASU Polytechnic campus.  The work typically involves a combination of troubleshooting, recommending products for purchase, acting as a service support leader, delivering instruction, using software applications to meet Housing needs, and communicating with customers, other technology specialists, and vendors about services.

 

Essential Duties:

Provide support to users of information technology tools

Troubleshoot and recommend products for purchase

Act as a service support leader, providing instruction

Use software applications to meet specialized needs

Communicate with customers, other technology specialists, and vendors about services

Analyze and recommend modified and new business functions relative to current and new technologies

Identify, develop, and implement new services and options to residential students and administrative staff

Develop and integrate new or revised policies and procedures in consultation with supervisor

 

DAYS AND SCHEDUAL:

Monday-Friday, 8:00AM-5:00PM; to include extended hours as needed.

 

Minimum Qualifications: 

Associates Degree in Information Technology or closely

related; OR, two (2) years providing first level desktop diagnostic and trouble-shooting support; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

 

Desired Qualifications: 

Experience in:

Working in a call center environment, responding to computer hardware/software questions 

 

Providing instruction pertaining to computer hardware/software use with windows and/or Mac systems

 

Providing customer assistance with network printers, active directory, scripting, network booting devices, and automated setup

 

Troubleshooting coax TV connections, IP phones, network copiers, and/or wired/wireless Ethernet connections

 

DeepFreeze, Norton Ghost and/or Pharos systems

 

Installing and configuring wireless routers (SOHO)

 

Configuring mobile devices to sync with Outlook and/or Gmail  

 

Working Environment

Professionally represent department/program

Sit or stand for duration of shift

Work collaboratively across various departments within the University as well as with diverse populations and groups

Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, using mouse and keyboard, and sitting.

Use critical thinking to make decisions and/or analyze data

Supervise students and/or staff

Communicate effectively both orally and in writing

Travel throughout campus for meetings or events, regardless of the weather

Work collaboratively to achieve objectives

Ability to lift up to 35 lb.

 

Department Statement: 

The mission of University Housing is to create living and learning environments that promote academic excellence, foster personal development and enhance the university experience for a diverse population.  ASU University Housing currently houses nearly 13,000 students on all four campuses.  In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations. The departmental vision is to become the premier housing and academic support services program in the nation.

 

Job location is primarily at the Polytechnic Campus; however, incumbent may occasionally be required to travel to other ASU campuses to perform work.

 

This position requires a valid AZ Drivers license upon employment, and a Department of Motor Vehicle check will be conducted.  Post offer of employment, the selected candidate must possess an acceptable driving record, which is 5 or fewer points in the most recent 39 months from date of hire. 

 

ASU Statement: 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 70,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

 

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

 

Arizona State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

 

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. 

 

Background Check Statement: 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. 

 

Fingerprint Check Statement: 

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent up successful passing of the fingerprint check. 

 

Instructions to Apply: 

Application deadline is 11:59PM Arizona time on the date indicated.

 

Resumes should clearly illustrate how prior knowledge and experience meet the minimum and desired qualifications stated in this requisition.

 

Only electronic applications are accepted.

 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

 

To apply please go to www.asu.edu/asujobs/ click "External Applicant" under Staff Positions, Req Id# 2948BR

How To Apply