Help Desk Specialist

University of Dayton in Ohio

Deadline April 11, 2014
Date Posted March 31, 2014
Type Administrative
Salary Commensurate with experience
Employment Type Full-time

The University of Dayton, founded in 1850 by the Society of Mary, is a Top Ten Catholic research university. The University seeks outstanding, diverse faculty and staff who value its mission and share its commitment to academic excellence in teaching, research and artistic creativity, the development of the whole person, and leadership and service in the local and global community.



The Help Desk Specialist answers incoming IT help desk calls. The specialist will troubleshoot computer related issues and attempt to resolve at first level by walking the customer through the steps to resolve or assisting with the use of remote management. Escalates issues and assigns service request to appropriate departments.  The ideal candidate will posses a strong mix of both technical and interpersonal skills.

 

Minimum Qualifications:

-High School graduate

-Experience with MS Office products

-Experience with PCs running in a Novell network environment

-Familiarity with Apple and Windows based operating systems

-Excellent troubleshooting and diagnostic skills

-Exceptional people skills

-Excellent customer service and collaboration skills

 

Preferred Qualifications:

-Associates or undergraduate degree

-Previous experience in a higher education IT environment

-Extensive experience resolving IT issues associated with email and other productivity based software through phone based support

 

To attain its Catholic and Marianist mission, the University is committed to the principles of diversity, inclusion and affirmative action and to equal opportunity policies and practices. We act affirmatively to recruit and hire women, traditionally under-represented minority groups, persons with disabilities and veterans.

 

 

 

 

 



How To Apply

You can apply for this position online at http://jobs.udayton.edu/postings/13285