Non-Resident Communications Coordinator

San Jose State University in California

Date Posted February 20, 2014
Type Administrative
Salary Not specified
Employment Type Full-time

Make San Jose State University Your University of Choice

Non-Resident Communications Coordinator

Job ID:
Full/Part time: Full-time 
Regular/Temporary: Regular
Department: ES Ops and Comm

About the Position:
The Enrollment Services Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success.
The Non-Resident Communications Coordinator performs various functions under the supervision of the Director, Enrollment Services Operations and Communications, but works collaboratively with other units in Enrollment Services to collect, synthesize, and deliver a variety of interdependent communication messages via the communications counselors in support of recruiting, admitting, enrolling and retaining non-resident and international students to the university. Performs tasks related to the functional and technical aspects of the communication plan related to the units within Enrollment Services.  This position provides primary leadership and knowledge regarding communication methods, such as phones, email, messaging, and other technology such as social media, chat sessions and virtual advising.
Working under minimal supervision, the position is responsible for maintaining a high level of knowledge regarding a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students.  As a representative for San Jose State University, this position maintains a high level of expertise in requirements, processes, and regulations to facilitate quality customer service and advising in supporting students’ decision to apply and attend SJSU.  The Non Resident Communications Coordinator will develop and maintain accurate and transparent documentation of the communication process and work flow in order to maintain levels of productivity, quality of counseling for prospective students and information shared relative to the admission process.

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