Director of the Employee Service Center, Campus Affairs-100632

Carnegie Mellon University in Pennsylvania

Date Posted February 17, 2014
Type Administrative
Salary Not specified
Employment Type Full-time

Director of the Employee Service Center, Campus Affairs-100632

Carnegie Mellon (CMU) is a global research university with more than 12,000 students, 90,000 alumni, and 5,000 faculty and staff. Recognized for its exceptional academic programs, collaboration across disciplines, and innovative leadership in education and research, CMU is ranked No. 23 among national university by U.S. News & World Report and No. 24 in the Times Higher Education ranking of world universities.

CMU is home to 19 Nobel laureates, 11 Turing Award winners, as well as dozens of Tony, Oscar, and Emmy award winners. With distinguished practicing professionals on the faculty and a student-faculty ration of 10:1, the academic culture is one of active mentoring and rich opportunities for interdisciplinary collaboration and learning by doing.

CMU’s main campus in Pittsburgh is comprised of the Carnegie Institute of Technology (engineering), College of Fine Arts, Dietrich College of Humanities and Social Sciences, Heinz College (public policy and information systems), Mellon College of Science, School of Computer Science, and the Tepper School of Business, inclusive of a number of interdisciplinary programs.

Progressive and entrepreneurial, CMU has, in addition to its main campus in Pittsburgh (named the nation’s most livable city in 2011 by, satellite campuses in Silicon Valley and Doha, Qatar, and degree programs in Adelaide, Kigali, Lisbon, and other locations in the U.S. and throughout the world. In the past 15 years, CMU faculty, students, and alumni have created more than 300 companies. Since 2007, CMU has ranked No. 1 among all universities without a medical school in the number of startup companies created per research dollar spent. In early 2011, the World Economic Forum invited CMU to become a permanent member of its Global University Leaders Forum (GULF), one of only 26 university members.

CMU seeks a Director of the Employee Service Center to provide for the management and oversight of a newly established Employee Service Center (ESC) organization. The ESC will deliver a high level of service to its customers by facilitating employee inquiries and transactions in an efficient, accurate and compliant manner. Reporting to the Vice President for Campus Affairs, the ideal candidate should be able to cultivate an environment that is highly focused on delivering quality services to customers. In achieving this objective, the incumbent will need to drive clear communications with ESC employees and a collaborative approach to working with process owners and faculty, staff, and students throughout the University.

Nominations, applications, confidential inquiries, and questions regarding the search should be directed to: Lauren Drake, Partner, Hanold Associates,

Carnegie Mellon University is an Equal Opportunity, Affirmative Action Employer. Qualified candidates who can contribute through their work/life experiences to the diversity and excellence of the academic community are encouraged to apply.


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