Associate Director for Network Engineering and Operations

University of Oregon, Information Services in Oregon

Deadline Open until filled
Date Posted January 24, 2014
Type Administrative
Salary Commensurate with experience
Employment Type Full-time

Associate Director for Network Engineering and Operations

Network and Telecommunications Services and
Network for Education and Research in Oregon

Information Services



Posting #:                   13553

Appointment Type:   Officer of Administration, 12-Month Renewable Contract
Annual FTE:                         1.0 FTE
Closing Date:             Application Review begins February 12, 2014; open until filled


Job Context

Information Services (IS) is the central information technology unit for the University of Oregon. IS provides and supports campus-wide services in the areas of technology support, enterprise applications, middleware, database administration, information security, systems and operations, and data networking and telecommunications. IS also includes the Advanced Network Technology Center and works closely with the Network for Education and Research in Oregon.

The University of Oregon was established in 1876. It offers a breadth and depth of curricula through its 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.


Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.


Network and Telecommunications Services (NTS) maintains the data, voice, and video communications infrastructure for the University of Oregon and the data communications infrastructure for the Network for Education and Research in Oregon (NERO). The mission of NTS is to provide, maintain, and enhance the communications infrastructures in support of research, teaching, learning, and service in direct support of the mission of UO and NERO.


Reporting to the Director of Network and Telecommunications Services, the Associate Director for Network Engineering and Operations provides leadership for a staff of network and systems engineers who support the engineering and operations of the campus network (UOnet), Network for Education and Research in Oregon (NERO), the Oregon Internet eXchange (OIX) and the Oregon Gigapop (OGig).


UOnet consists of wired and wireless local area networks (LAN), the campus backbone, campus wide area network (WAN), and campus remote access systems. In combination, this environment is used to provide high-speed network access to campus, Internet, and research network based systems. NERO is a statewide network primarily delivering Internet access to public K-12 schools, university students, and public agencies in the state of Oregon. The network also provides the citizens of Oregon a gateway to electronic information at Oregon libraries, public agencies, and to distance education offerings. OIX is a local commodity Internet peer in Eugene and OGig is used to provide access to the commodity Internet and Internet2 resources.


The Associate Director provides oversight for the operations of UOnet, NERO, OIX and the OGig by overseeing a staff of network engineers who are responsible for installing and maintaining equipment used to deliver service in each environment. This position also works in conjunction with the Network Architect, Senior Network Engineer and the Director of Network and Telecom Services to maintain and evolve architectures and strategies for each of these environments.


The Associate Director assists the Director with budget development, forecasts costs of products and services, and coordinates the purchase of the items required to support UOnet, NERO, OIX, and OGig.


The Associate Director for Network Engineering and Operations supervises approximately 11.0 unclassified FTE, as well as GTF and student employees.


Duties and Responsibilities


Network Development

  • Develop and maintain relationships with existing NERO subscribers to ensure that services are aligned with their needs. Pursue opportunities for new subscribers. Develop, maintain, and negotiate contracts that support the relationship between NERO and its subscribers and the OGig and its participants.
  • Develop and maintain relationships with campus IT staff to ensure that UOnet connectivity meets the needs of campus. 
  • Develop networking projects as needed and identify resources to support them.


Network Operations

  • Provide oversight and coordination of staff within the Network Engineering and Operations group to ensure that these resources are effectively utilized to support ticketing, work orders, and project activities for the OUnet, NERO, OIX, and OGig network. environments
  • Participate in architecture planning for UOnet, NERO, OIX, and OGig. Environments.
  • Participate in professional development activities.



Qualification Requirements

The following are minimum requirements for this position:


          Bachelor's degree from an accredited educational institution

         Seven to ten years of network hardware and software experience, including extensive experience with TCP/IP, and routing protocols in a multivendor environment

          Proven skills in management, technical writing, verbal communications, consulting, teaching, and problem solving in a rapidly changing technical environment

          Experience managing large project teams, complex projects, and project budgets

          Experience operating large, complex networks

          Experience supervising, coaching, and mentoring information technology professionals

          Successful experience working, collaborating and establishing credibility and relationships with senior leadership, colleagues and customers

          Experience with working in a public procurement environment, and/or managing/negotiating vendor contracts and agreements with end users, service providers and regulatory agencies

          Candidates with experience serving the needs of diverse populations are strongly desired


Preferred Qualifications:

            Masters Degree from an accredited educational institution

            Project management certification

            ITIL certification

            Demonstrated experience leading a regional or multi-organizational communications network in the higher education networking environment

            Experience developing service agreements, policies and procedures to a support campus, regional or statewide network customer base

            Experience and participation in the national higher education and research networking organizations such as Internet2, The Quilt, ESnet, and GENI


This position is subject to a criminal background check.



Salary Range


Salary is competitive and commensurate with qualifications and experience.



The University of Oregon provides an excellent benefits package including health, dental, insurance, retirement plan, employee tuition rates (transferable to immediate family members under specific circumstances) and excellent vacation and sick leave provisions.


Application Procedure

This position is open until filled. To ensure consideration, please submit all application materials by February 12, 2014.


Complete applications must include the following:

  • A letter of application demonstrating how you meet the qualifications and addressing your interest in the position.
  • A current résumé
  • The names, addresses, phone numbers and email addresses of three current references who can comment on your qualifications for this position. References will be kept confidential, and candidates will be notified before references are contacted.


The application materials should be packaged as a single PDF file, using the applicants last name as the document name, and emailed to  


Please reference Position #13553 and the applicants last name in the subject of the email.


Incomplete or improperly submitted applications may be excluded from consideration.


The University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the Americans with Disabilities Act.



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