Director, Enterprise Infrastructure Services

University at Albany

Date Posted January 21, 2014
Type Administrative
Salary Not specified
Employment Type Full-time

Director, Enterprise Infrastructure Services

About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description: The Director of Enterprise Infrastructure Services (EIS) reports directly to the CIO and is responsible for the development, implementation and ongoing management of the University at Albanys IT infrastructure services. The scope of responsibility includes enterprise-level computing, server and storage services; telecommunication (voice and data) services, Data Center services, and related activities.

This is a key IT leadership position and is primarily responsible, in consultation with the CIO, for setting strategic direction for enterprise-level infrastructure. The Director leads in establishing overall technical and network architectures, requirements and standards; overseeing ongoing system, network and Data Center operations; appropriate performance monitoring, and continuous improvements. This includes defining goals and objectives as well as balancing competing priorities.

The Director leads the EIS group to implement the portfolio of responsibility. S/he articulates a vision for University infrastructure services, and recruits, motivates, develops and manages a +30 person staff composed primarily of experienced technical professionals. The Director delegates and assigns work to achieve ITS and University objectives.

The Director is a collaborator and partner with other ITS Directors and Office of the CIO staff to support the Universitys IT services and applications. The Director of EIS is the principal technical advisor to the CIO and other ITS Directors and as such is expected to be forward-thinking and abreast of trends in telecommunications and computing. In particular, the Director collaborates with the Information Security Officer and the Director of Research IT.

The Director is able to communicate effectively with multiple campus constituencies and is skilled in relationship management. S/he leads activities that result in planning documents, statement(s) of requirements, proposals, project plans, presentations, performance metrics, budgets, and advocacy materials suited to a variety of audiences.

In planning and deploying enterprise infrastructure, the Director considers all potential capacity and delivery alternatives; on-premise, hybrid and off-premise commercial or partner options. The Director ensures that the Universitys computational, server, storage, middleware, voice and data network components work in an integrated and holistic fashion to support the Universitys many applications and business processes, regardless of how the infrastructure services are provisioned.

The Director is responsible to develop, maintain, test and evaluate appropriate disaster recovery and business continuity plans for all components of the Universitys IT infrastructure.

The Director is the principal point-of-contact for technical equipment and service providers. S/he is responsible for establishing requirements and specs, RFI/RFP documents, vendor negotiations and recommending major procurements to the CIO.

S/he has active ongoing relationships with peers at the state and national levels, and with major vendors/suppliers.


1. Embrace the University mission and ITSs role in its success
2. Serve on the ITS Cabinet and participate as a member of its Executive Team
3. Lead the Enterprise Infrastructure Services mission of ITS
4. Manage the EIS workforce team, technical assets and fiscal resources
5. Maintain currency on telecommunications and computing trends
6. Be active in the profession and represent EIS matters externally

Qualifications - minimum:

  • Bachelors degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
  • 10 years of IT management experience with evidence of strategic thinking, technical acumen, leading complex infrastructure projects and managing technical teams
  • Ability to work with culturally diverse populations

Qualifications preferred:

  • Advanced degree
  • Success in leading organizational change
  • Success in the technical management of multi-tenant infrastructure and/or large-scale networks
  • Success working in collaborative, stakeholder and consensus-driven environments
  • Written/verbal communication skills that demonstrate the ability to translate among technical and non-technical audiences
  • Higher education experience

Additional Information: Professional Rank and Salary Range:  MP-II (Management/Confidential)

Special Notes:  Background Statement and Position Context

The University at Albany is one of four doctoral-granting research universities in the SUNY System, with an enrollment of ~18,000 and over 5,000 employees. Under the direction of the CIO, Information Technology Services (ITS) is the central IT organization of the University, and provides infrastructure, applications and services to support the academic, research and administrative processes of the institution.

Within ITS, the Director of Enterprise Infrastructure Services (EIS) has responsibility for enterprise-level computing capacity, server and storage services, telecommunication (voice and data) infrastructure, Data Center services, and related activities.

Currently this infrastructure consists of a largely virtualized server and storage environment, with some physical servers. The University has an extensive voice and data network infrastructure consisting of cable plant, VOIP/PBX equipment, data network switches and wireless access points. The University maintains two 300-Mb connections to the Internet and a 1Gb connection to Internet2. In addition to this is the contracted operation of the residence hall network (serving +7,200 students), which has separate Internet access.

In mid-2014, ITS will occupy a new primary Data Center, which will house all enterprise, research and departmental computing infrastructure for the campus and, potentially, for external partners. The Director of EIS has responsibility for this facility as well as oversight of UAlbanys partnership with Hudson Valley CC, which is the Universitys secondary Data Center location.

This infrastructure has developed into a highly integrated and inter-dependent suite of utilities serving the entire University. As such, there is a dynamic lifecycle of capacity-planning, service and bandwidth allocation, daily operations and performance management.

Start Date:  As soon as possible

A review of applications will start on February 24, 2014 and the search will remain open until the position is filled.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link


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