Office Coordinator III

Office Coordinator III

Job #: 039508
Location Syracuse, NY
Pay Range: $17.00 - $18.27 per hour
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
This position will provide administrative and operational support to faculty, staff and administrators within the department and ongoing communication with our high school partners, students, parents, and SUPA Adjunct instructors via phone, email, and live chat. The duties include assisting with the registration of our students from the initial online application review through the process of importing received application into our database.

This person will also help support our accounting department by preparing Direct Billed invoices for school partners and student invoices. They will assist in collecting Direct Billed Enrollment Forms and help support organize Financial Assistance applications. This candidate will also be responsible for logistical coordination of various initiatives. These duties include but are not limited to information sessions, Trademark Infringements, Tax Letters, Admin PASS/SU Library Access, Instructor appointment letters and others as deemed necessary by the business manager.

Qualifications:

• Associate degree or Bachelor’s degree preferred.
• 4 plus years, experience working in a business or higher ed office environment.

Job Specific Qualifications:

• Excellent oral and written communication skills, strong attention to detail and time sensitive deadlines.
• The successful candidate must have superior interpersonal customer service skills, the ability to manage simultaneous tasks, be organized with the ability to prioritize work, maintain confidentiality, and have proficiency in Microsoft Excel.

Responsibilities:

• Student Registration Application Review: In coordination with the Enrollment Services Coordinator, each semester (summer, fall, and spring), monitor the online student applications by pulling various reports to identify any problems or issues such as no class chosen, duplicate application, duplicate classes selected, Bio information, SSN etc. and then fix them in our database. Make sure all applications are prepped before importing into PASS. Sort the applications received by High School alphabetically and maintain a number count; also identify if any changes have been made to the printed application that need to be corrected in our database.
• Customer Service: Answer inquiries from students, parents, and HS personnel via phone, email and LiveChat. Assist with follow up on the Missing Information rejects, monitor and respond to students who have changed their mind about completing the registration process, and complete course adjustments as necessary when students have registered in the wrong course section.
• Financial Assistance: Support Accounting Assistant with Financial Assistance Applications. Print and prepare completed applications for review, provide follow-up communication with parent and student if application is incomplete, and alphabetize and file processed applications.
• School and Student Invoices: Make contact with schools to ensure that annual Direct Billed Forms are received from participating school parents. Run reports from PASS and assist in gathering student balances to prepare invoices to be sent to Direct Billed schools. Run student invoice reports in PASS and help ensure that invoices are mailed to parents per payment calendar.
• SUID Numbers: After each BIO export is processed by the Registrar typically weekly for each semester), upload the assigned SUID numbers for our students into their PASS record and reconcile the number of records sent and received back. Generate SUID labels each week to be utilized on the student applications so that the applications can be scanned into Onbase for retention.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit https://www.sujobopps.com/postings/103443

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


jeid-1c097cbf50f2f141a98e937177c5ff9e