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Senior IT Project Leader for Identity and Account Services, Penn Arts and Sciences

Employer
University of Pennsylvania
Location
Pennsylvania, United States
Salary
Salary Not specified
Date posted
Feb 22, 2024

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Senior IT Project Leader for Identity and Account Services, Penn Arts and Sciences

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior IT Project Leader for Identity and Account Services, Penn Arts and Sciences

Job Profile Title
Information Technology Project Leader Senior

Job Description Summary
The Senior IT Project Leader for Identity and Account Services is Penn Arts and Sciences' lead technologist in providing several highly critical and interconnected services for the School of Arts and Sciences (SAS): Pennkey management and provisioning using Penn's IAM (Identity and Access Management) system; two different email systems -- Penn's centrally-managed 0365 for faculty and staff email, and a standalone Google Apps for Education instance primarily, but not exclusively, for student email and Google apps; and other account services such as Penn Box. These services impact every member of the SAS community including faculty, students, staff, and others, over 10,000 people every year; they are essential to the functioning of nearly all SAS operations in research, teaching, and administration.

The Senior IT Project Leader has strong technical experience in email services and IAM at a large, decentralized university or other organization. They are expert in the best practices and security protocols of these IT services and use their expertise to drive SAS procedures, automations, security practices, and problem-solving in email services and delivery, and in support of the many unique needs for access to Penn services that arise in the academic context, including research collaborations, internship programs, and consortia all across the School of Arts and Sciences.

The Senior IT Project Leader for Identity and Account services uses strong project management and collaboration skills to ensure continuity and efficiency in delivery of these services. They collaborate effectively and routinely with fellow technologists in SAS Computing and with Information Systems and Computing, Penn's central computing organization. They have a dedication to customer service in working with faculty, students, administrators, and SAS academic leadership in the Dean's Office.

Job Description

Penn Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world's leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies. Members of the Penn Arts & Sciences faculty are leaders in creating new knowledge in their disciplines and are engaged in nearly every area of interdisciplinary innovation. The School's three educational divisions fulfill different missions, united by a broader commitment to providing our students with an unrivaled education in the liberal arts. The College of Arts and Sciences is the academic home of the majority of Penn undergraduates and provides 60 percent of the courses taken by students in Penn's undergraduate professional schools. The Graduate Division offers doctoral training to over 1,300 candidates in more than 30 graduate programs. And the College of Liberal and Professional Studies provides a range of educational opportunities for lifelong learners and working professionals.

Job Responsibilities

The Senior IT Project Leader for Identity and Account Services leads SAS Computing's services in three mission-critical areas: IAM (identity and account management), O365 Email and Calendaring in SAS as part of a Penn-wide O365 instance, and a standalone Google Apps for Education instance which provides email service to all students.

This position leads identity management processes for the School of Arts and Sciences (SAS) at Penn, ensuring secure, compliant, accurate, and efficient provisioning of Penn identities to all SAS faculty, students, staff, and alumni. The individual in this position will work closely with the Dean's Office of Faculty Affairs and individual faculty to facilitate the provisioning of identities to special academic collaborators such as visiting scholars and student research interns.

The Senior IT Project Leader acts as a senior project leader for SAS's use of ISC's O365 email services for 1800+ faculty and staff, advocating for SAS needs with the central Penn O365 team. This position leads the group that maintains SAS email and calendaring services and resolves any issues that arise involving the complex system for routing email to legacy domains.

The Senior IT Project Leader Acts as senior administrator of SAS's Google Apps for Education instance, with over 50,000 accounts for students, alumni, and some faculty and staff. They provision and manage Apps-only accounts, SAS's YouTube accounts, OU's and Groups, and data storage quotas.

This position leads several cross-functional teams in support of these three complex and interrelated services, driving process improvement and maintaining a deep understanding of Penn's technical environment and the unique needs of SAS. They work with the information security team to provide incident response and investigation using access to and expertise in IAM, o365, Splunk, Google@sas, and other tools as needed.

Qualifications
  • Bachelor's degree and at least 3-5 years professional IT experience or equivalent combination of education and experience is required.
  • 5-7 years of experience administering IAM services, with a strong understanding of IAM technologies, protocols, standards, and best practices. Solid understanding of information security issues related to IAM.
  • 5-7 years of experience administering enterprise email and calendar services for a large organization. Experience with 0365 and/or Google apps for education preferred.
  • Strong analytical and problem-solving skills, with proven experience in troubleshooting and resolving issues in complex and interrelated systems in an enterprise environment. Demonstrated experience in developing solutions related to IAM and email as technology evolves and in response to the School's mission and needs.
  • Ability to work collaboratively with cross-functional teams, including University-wide technical and governance organizations and SAS-centered IT support and senior administrative units such as the Dean's Office.
  • Strong understanding of information security as it relates to IAM and email services and good judgment in handling situations that involve lost or stolen identity or email compromise. Experience as part of an incident response team preferred.
  • Strong project management experience including the ability to lead projects related to system migration, system upgrades and improvements, quota management, and other projects typical for email and IAM technologies. Excellent written and verbal communication skills with fellow IT professionals and a strong drive to improve the customer experience in using IT services


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Arts and Sciences

Pay Range
$74,476.00 - $110,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-Street/Senior-IT-Project-Leader-for-Identity-and-Account-Services--Penn-Arts-and-Sciences_JR00086307-1



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