Temporary Residential Services Manager - Residentiai

Temporary Residential Services Manager - Residentiai

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
Temporary Residential Services Manager - Residentiai

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
Residential & Hospitality Services is one of 17 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

The Department of Residential Services is responsible for administering housing-related services to the 12 College Houses and Sansom Place West. Residential Services' on-campus living options span across Penn's 262-acre campus. Residential Services works closely with other partners to provide students and guests with services that support living and learning in the University residences.

Job Description

Temporary Residential Services Manager (RSM) will have full responsibility for one of twelve Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building.

Job Duties

• This individual will manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.
• The RSM will assist in developing information, communication and customer service delivery strategies for all 12 ICs.
• The RSM will promote a positive image of RSM and act as an ambassador to the University. The RSM will be responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
• The RSM will also be expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building.

The RSM will be considered University "essential" personnel. They will have the autonomy and authority to make daily decisions in order to provide better service and to meet the needs of their customers.

Qualifications:

High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting, or equivalent combination of education and experience. Above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus. Proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet. Desire to work in a university setting, with students and in a service-oriented organization. Present the ability to work independently while functioning as part of a team. Possess experience in hiring, training, supervising and evaluating student staff and/or part-time staff. Must have the ability to work in a fast-paced, high-pressure environment. Functions with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously. Possess the ability to make sound professional judgments. Must be dependable and flexible. Must be able to develop good working relationships with colleagues, faculty, staff, and students. Interest in working in a diverse University setting with much student contact.

The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.

Working Conditions: Office, Library, Computer room, Alternative work schedules or on-call Physical Effort: Typically sitting at a desk or table; Standing or walking, bending, crouching, stooping; Occasional lifting 25 - 50 lbs.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Sansom-West/Temporary-Residential-Services-Manager---Residentiai_JR00082374



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