Director, Member Services and Operations

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. USC University Advancement division is seeking a Director, Member Services and Operations to join its USC Alumni Association team. Reporting to Executive Director of Alumni Relations, the incumbent will oversee all member services and facility operations, ensuring the USC Alumni Association provides its members with a high level of customer service, both in-person and through digital channels. A qualified candidate should have excellent communication skills, the ability to build bridges and strong collaborative relationships across a complex organization with astuteness and agility, can demonstrate commitment to diversity, equity, and inclusion, and is expected to work on weekends and evenings when needed. University Advancement is committed to fostering a diverse, equitable, and inclusive culture in which all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California’s mission, values, and goals. Responsibilities:

• Oversees all member services operations, ensuring the USC Alumni Association provides its members with a high level of customer service, both in-person and through digital channels.
• Oversees facilities operations, including physical plant and IT needs as needed.
• Manages a team of several full-time employees as well as student staff.  Schedules, assigns and prioritizes workloads and sets appropriate deadlines.  Monitors employee performance on a regular basis and ensures timely completion of unit’s work.
• Recommends and assists in the development and execution of intra-office procedures and policies as it relates to the management of relevant data (input and output).  Plans, writes, edits, produces and presents or distributes informational materials.
• Manages ongoing departmental alumni data integrity and capture projects working with internal and external teams to ensure that data is accurate and can be leveraged as needed for marketing, reporting or analysis.
• Assists in the development and production of alumni reports of activities and alumni population data for USC Alumni Association use.
• Oversees new and ongoing advanced data requests from department staff and campus partners as needed; liasioning with partners, vendors and suppliers as appropriate.
• Manages, consults and participates in member services initiatives, communications and data collection projects as needed.

 Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. Special instructions to applicant:Attached cover letter and resume/CV required. JOB QUALIFICATIONS:Minimum Education:

• Bachelor’s Degree.  Combined experience/education as substitute for minimum education

Minimum Experiences:

• 3 Years.  Combined experience/education as substitute for minimum experience

Preferred Education:

• Master’s Degree

Preferred Experience:

• 5 Years

 The salary range for this position is $96,000 – $110,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.  USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; retirement plans with employer contributions when you meet Program's eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.  The University of Southern California values diversity and is committed to equal opportunity in employment.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Public relations, communications, journalism or related field.

PI223329663