Dispatcher
- Employer
- Princeton University
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Jan 19, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Safety & Security
- Employment Level
- Administrative
- Employment Type
- Full Time
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Dispatcher
US-NJ-Princeton
Job ID: 2023-16246
Type: Full-Time
# of Openings: 1
Category: Public Safety, Security, and Emergency Services
Princeton University
Overview
The Department of Public Safety (DPS) is the primary department charged with creating a safe and secure environment at Princeton University. DPS operates 24 hours a day, 365 days a year, and is comprised of 111 staff members. The department consists of professional University police, security officers, dispatchers and administrators dedicated to providing best-in-class service to the community. DPS was originally recognized and awarded Law Enforcement Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) in July 2015 and subsequently awarded reaccreditation status in July 2018 and July 25, 2022. CALEA serves as the “International Gold Standard for Public Safety Agencies” and oversees a rigorous accreditation process. In addition, DPS was awarded accreditation status on March 14, 2019 and subsequently awarded reaccreditation status on March 10, 2022 by the New Jersey State Association of Chiefs of Police Law Enforcement Accreditation Commission (NJLEAC). These awards are a mark of professional excellence and signifies that we have earned these distinguished honors through continued compliance with CALEA/NJLEAC Standards. Throughout these processes, we established and implemented policies and practices that meet or exceed the National and State standards, to serve both the Department and the community well in the future. DPS dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency and service request calls. To read the Princeton University Annual Security and Fire Safety Report visit https://publicsafety.princeton.edu/
Responsibilities
The dispatchers receive calls, monitor several radio frequencies and monitor intrusion and fire alarms in a fast, courteous, accurate and efficient manner. After receiving a call the dispatcher must establish the nature and location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary. Dispatchers maintain contact with all units in service by accurately tracking, monitoring, and documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems and a radio console with multiple radio channels to dispatch public safety. The dispatcher must be familiar with operations and call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire and Emergency Medical Services (EMS) Dispatch and The County Emergency Services Support Agencies of the contiguous County's Emergency Service Dispatch, Middlesex County. The Communications Center operates 24 hours per day, 7 days per week and responds to over 100,000 calls for service and CAD dispatches per year and more than 30,000 emergency and non-emergency phone calls annually. In addition, they provide assistance to walk-up customers and provide general University information about the campus. The successful candidate is a service oriented team player committed to cultivating relationships with and assisting members of the Princeton University community. WORK HOURS The Department of Public Safety is a 24/7, 365 day operation. Must be able to work on all shifts (standard work week is 40 hours, standard shifts are 8, 10 or 12 hours), during various hours, including weekends and holidays. Overtime is mandatory.
Qualifications
REQUIRED QUALIFICATIONS
-
High School diploma or equivalent.
Must have excellent customer service
skills
Ability to work on all shifts (standard
work week is 40 hours, standard shifts are 8, 10 or 12 hours),
during various hours, including weekends and holidays. Overtime is
mandatory.
Hold a current Emergency Medical
Dispatcher (EMD) certificate or be able to obtain during the
probationary period (first 12 months).
Hold a current Cardio Pulmonary
Resuscitation (CPR) card or be able to obtain one within three
months from date of hire.
Hold an Association of Public-Safety
Communications Officials (APCO) or National Emergency
Communications Institute (NECI) Emergency Communications Officer
certification or be able to obtain during the probationary period
(first 12 months).
Able to remain seated for long periods of
time at a console.
Understand telephone conversations over a
telephone or radio.
Speak English clearly and enunciate words
over a telephone or radio during stressful, emergency
situations.
Ability to: work,
organize and operate with a high level of efficiency under pressure
and extreme stress, to effectively handle multiple, differing tasks
simultaneously; in multiple pieces of technology and software
applications, to make critical decisions that affect campus wide
response and reaction, to manage down time with self-initiated
training, communications refreshers and at time limited
supervision.
This is a unionized
position: International Union, Security, Police and Fire
Professional of America (SPFPA).
Per the SPFPA
contract this position has a 12-month probationary period and the
starting salary is $23.36/hour = $48,588.80.
The final candidate
must successfully complete a background check.
PI201815406
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