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Vice President for Student Services

Employer
San Juan College
Location
New Mexico, United States
Salary
$107,500.00 - $115,000.00
Date posted
Feb 8, 2018

JOB SUMMARY

 Serve as a member of the President’s Cabinet with executive responsibility for the planning, management and evaluation of student services that support the accomplishment of the College’s Mission, Vision, Values, Strategic Directions and the continuation of the College’s accreditation status. Under the direction of the President, the Vice President for Student Services is responsible for providing strategic and innovative leadership that will meet the needs of a diverse student population, create pathways and a learning environment where all students have the opportunity to succeed, and produce outcomes that advance enrollment, retention, and completion goals. This position assures consistency, quality and the delivery of a successful student experience from the first time a prospect is contacted through their completion of study. The Vice President promotes high quality customer services and efficiencies of operation and is a champion for continuous quality improvement in all aspects of the college.

 MAJOR DUTIES 

  • Provides executive-level leadership, strategic planning, oversight, and coordination of Student Services in the areas of programming, policy development, human resources, facilities, and fiscal resource management.
  • Provides leadership and guidance for the development and execution of high-quality and student-centered approaches to support student success in non-academic dimensions that lead to positive student learning outcomes.
  • The Vice President of Student Services provides critical leadership in enhancing student services; strategic enrollment management; student support services to include financial aid, advising, counseling and testing; commencement; student support centers; disability services; international students; student development and student leadership; student conduct and ethical development; and student and residential life.
  • Leads the development and implementation of data-informed strategies and performance metrics to improve enrollment, retention, progression, graduation, job placement, and transfer pathways.
  • Provides oversight for the development, evaluation, and review of policies and procedures related to student success.
  • Participates in all aspects of short-term and long-range institutional planning and in establishing measurable student services outcomes and practices.
  • Fosters positive and collaborative relationships with partners both within and outside of the college including community, state, and national organizations.
  • Designs and coordinates internal and external assessments to identify current and emerging economic, social, political, and technological trends and issues that may impact students and/or the college.
  • Coordinates and executes the annual student services’ budget and supervises all assigned staff.
  • Performs other duties as assigned by the President. 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION 

  • Successful visionary leader with proven ability to motivate and empower others and build effective teams.
  • Significant experience with strategic enrollment management practices that positively impact recruitment, retention, progression, and completion for a wide range of student demographics.
  • Excellent interpersonal, written, and public communication skills including the ability to develop and deliver messages appropriate for diverse audiences.
  • Strong personnel management skills including the ability to manage multiple functions, and organize institution resources to achieve the college’s strategic directions.
  • Ability to lead and manage change 
  • Demonstrated commitment to creating and sustaining an inclusive community. Skill in establishing and maintaining collaborative working relationships with all segments of the College.
  • Demonstrated knowledge of student development theory, higher education policy (state and national), and current trends in student development programs and services, enrollment trends, recruitment, and retention.
  • Ability to use data and analytics to identify leading indicators of student retention and success.
  • Proven ability to develop institutional policies and practices that are consistent with trends in federal, state, and higher education law.
  • Ability to mentor staff and advance a culture of service and collaboration with all campus and system constituencies.
  • Excellent communication skills, including the ability to effectively listen to all points of view, build consensus on initiatives and issues, and inform others of policies and plans.
  • Proven ability to create a climate responsive to student concerns.
  • Demonstrated commitment to diversity, equity and inclusion.  Ability to work effectively in a diverse community and meet the needs of student populations.
  • Strong technical skills; skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and, proficiency in the use of Microsoft Windows application software.

SUPERVISORY CONTROLS 

The President assigns work in terms of goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities. 

GUIDELINES 

Guidelines include New Mexico Higher Education Department rules and regulations, board policies, college handbooks, Higher Learning Commission accreditation standards, NASPA guidelines, CAS standards, and college and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.  This position develops department guidelines. 

COMPLEXITY/SCOPE OF WORK 

  • The work consists of varied duties in directing the college’s student services operations. The variety of tasks to be managed contributes to the complexity of the position.
  • The purpose of this position is to direct the student services operations of San Juan College. Success in this position contributes to the efficiency and effectiveness of college operations. 

CONTACTS                                                                     

  • Contacts are typically with co-workers, other college personnel, faculty, staff, students, community leaders, state educational officials, and members of the general public.
  • Contacts are typically to give or exchange information, to resolve problems, to provide services, to negotiate or justify matters, or to motivate or influence persons. 

PHYSICAL DEMANDS/ WORK ENVIRONMENT 

  • The work is typically performed while sitting at a desk or table.
  • The work is typically performed in an office. 

SUPERVISORY AND MANAGEMENT RESPONSIBILITY 

This position has direct supervision over Senior Director of Enrollment Management (1), Senior Director of Financial Aid (1), Testing Center Director (1), EDGE and TRiO Program Director (1), Native American Center Director (1), Veterans Center Program Coordinator (1), Hispanic Latino Center Coordinator (1), Student Activities Director (1), Advising and Counseling Director (1), and Administrative Assistant to the Vice President

 

MINIMUM QUALIFICATIONS 

  • Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field, doctorate strongly preferred, community college experience preferred. 

VALUES STATEMENT 

San Juan College is committed to serving the needs of our students through a process of continuous quality improvement. We uphold and affirm the following iCARE values: 

  • Innovation
  • Collaboration
  • Accountability
  • Respect
  • Excellence

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