Career
- Employer
- Northeastern University
- Location
- Massachusetts, United States
- Salary
- Not specified
- Date posted
- Jul 21, 2017
View more
- Position Type
- Administrative, Student Affairs, Academic Advising & Academic Support Services
- Employment Level
- Administrative
- Employment Type
- Full Time
Northeastern University
Career & Academic Coach
Requisition Number: STFR003880
Division/College: Professional Advancement Network
Location: Charlotte Campus
Full-time/Part-time: Full Time
Responsibilities:
The Northeastern University Professional Advancement Network
(PAN) and the College of Professional Studies (CPS) invite
applications from qualified individuals to provide graduate and
undergraduate students a personalized academic and career coaching
experience from point of admission through graduation and beyond.
Coaches will serve a caseload of students studying locally in
Charlotte and online students at other regional campuses in Boston,
Seattle, Silicon Valley, or Toronto. Each coach will facilitate the
development of an academic and professional development plan for
students that incorporates intentional career planning and
exploration, experiential learning, and engagement with
professional networks and communities throughout the learner
journey. Coaches act as subject matter experts to develop and
consistently refine personalized, customized professional
development & career plans for students, informed by and
responsive to their articulated academic and career goals, skills,
and abilities. Coaches will engage with students in effective
practices for academic and career advising, and design and deliver
programs to support the unique needs of students through one-on-one
engagement, workshops, webinars, and other forms of outreach to
enhance and add value to their learner experience. Coaches will
also maintain up-to-date notes and record keeping of each student
meeting including tracking of student academic progress and
outcomes using the College's Salesforce Customer Relationship
Management (CRM) system. Coaches will connect with students using
multiple modalities and in ways tailored to their preferences and
convenience for development, communication, professional
engagement, and academic success.
Qualifications:
Candidates should hold a masterâs degree (or equivalent work
experience) and have a track record of strong academic and
professional performance. Candidates should possess a minimum of 3
to 5 years professional experience, characterized by increasing
levels of responsibility, preferably in an academic or student
affairs/student services environment, career advising, or related
area. Experience in a service or leadership role such as an
academic advisor/counselor/ coach/ human resources/client or
customer service professional or similar capacity preferred. The
successful candidate will have a passion for educating and
supporting students in a higher education environment, demonstrated
sensitivity to their needs, and knowledge of professional
development and career advising best practices. Professional
certifications in related fields considered a plus.
Required attributes:
The successful candidate should be/have:
⢠Experience working with adult learners, international students,
and online students;
⢠Comfortable working in a fast-paced environment, with
demonstrated ability and comfort to handle multiple tasks and
projects;
⢠Student-centered and have a strong sense of responsibility for
student success;
⢠Strong prioritization, time management, and follow-through
skills;
⢠Excellent interpersonal, writing and presentation skills;
foreign language skills a plus;
⢠Able to work collaboratively and independently in a rapidly
changing and constantly evolving professional environment;
⢠Initiative to exercise sharp critical thinking skills and sound
judgment to problem solve independently within organizational
guidelines and policies;
⢠Innovative and creative in coming up with ideas to improve
student services and enhance processes & procedures;
⢠Familiarity with corporate recruiting practices, hiring trends,
and employment market channels;
⢠Ability to discern appropriate level of communication with
multiple audiences and maintain confidentiality around complex and
sensitive issues in compliance with applicable ADA, FERPA, SEVIS,
and other applicable state, federal, University, and College of
Professional Studies guidelines;
⢠Proficient in the use of Microsoft Office Suite tools
products.
⢠Certification (or be willing to obtain such certification) in
one or more areas directly related to the work of the position or
oneâs professional field, such as MBTI, career certifications,
PMI, APR, etc.
⢠Flexible in work assignments and work hours to include some
evenings and weekends.
Desired Attributes:
It is highly desirable for the candidate to have:
⢠Passion for working with students to navigate and articulate
their career paths & industry experience or expertise in the
following in-demand program areas:
o Analytics
o Leadership and Management
o Regulatory Affairs in Science and Industry
o Government and Civic Engagement
⢠Up-to-date knowledge in field of academic and student affairs;
interest in conducting research on effective practices in direct
service to students;
⢠Strong technological skills and experience using various
software, programs, and tools;
⢠Experience with Salesforce (Customer Relation Management
system) and Banner mainframe database system; career advising and
planning tools such as Burning Glass a plus.
Additional Information:
Please note this position is based out of our Charlotte, NC
regional campus.
To be considered for this position please visit our web site and
apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative
Action Educational Institution and Employer, Title IX University.
Northeastern University particularly welcomes applications from
minorities, women and persons with disabilities. Northeastern
University is an E-Verify Employer.
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